Skype to reimburse paying customers after outage
Pre-paid and pay-as-you-go customers will receive via e-mail a voucher for 30 minutes of free calling to landlines anywhere in the world, and subscribers will be credited with one week's subscription service to be applied from the next renewal date, CEO Tony Bates said in a statement.
Bates said audio, video and instant messaging are running normally, and the site is back to 90% of its normal user volume. Traffic peaked at about 20 million users Thursday, he said. Offline instant messaging and group video calling are still unavailable.
The company has said that a number of the "supernodes" that connect users failed Wednesday due to a software error. The problems started about 9 a.m. Wednesday.
— Abby Sewell
Photo: Skype's home page Thursday noted that some users were having problems signing in. Credit: Karen Bleier / AFP/Getty Images