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Millions of Skype users back online, but some issues remain

December 23, 2010 |  9:14 am

Skype Skype has not yet fully recovered from the massive outage that hit the online voice and video calling service Wednesday.

The connection failure -- the second major outage this year -- began about 9 a.m. Wednesday.

As of Thursday morning, Skype was reporting on its website that about 10 million people were online with the service, approximately 30% of its normal traffic for the time of day. It warned, however, that some features may be slow or unreliable, and that group video calling will take longer to return to normal.

Skype's service relies on millions of individual connections between computers and phones and on "supernodes" that help one user find another. A number of the supernodes failed Wednesday due to a software error, which has been identified, the company reported, adding that engineers are working to resolve the problem.

An update on Skype's Twitter feed read, "We’re 100% focused on getting Skype back in action. Stay tuned for more information."


Skype having technical problems; calls dropping [Updated]

--Abby Sewell

Photo: The logo for Skype Technologies SA is displayed in the company's offices in Palo Alto. Credit: Tony Avelar/Bloomberg