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Fed up with shoddy customer service, L.A. to sue Time Warner Cable*

June 5, 2008 | 10:01 am
Time Warner Cable service employee Darwyn Jenkins

The excruciating hold times and frequent outages that plagued Time Warner Cable after its 2006 acquisition of Adelphia and Comcast may finally be catching up to the company.

The city of Los Angeles plans to sue Southern California's dominant cable operator, alleging that Time Warner Cable created "major havoc and distress" and violated its franchise agreement with the city.

The cascade of complaints about Internet and e-mail outages, TV channel lineup changes and pressure to sign up for digital service already led to the ouster of the region's top exec last year.

Read Andrew Blankstein's story for more details about the Time Warner Cable's troubles and City Atty. Rocky Delgadillo's track record in suing local companies.

-- Chris Gaither

Photo: Time Warner Cable service employee Darwyn Jenkins takes a call in the company's Hollywood office, from a March 2007 file photo. Credit: Alex Gallardo / Los Angeles Times

* Because of a spell-check glitch, a previous version of this post listed the cable company's name as Adolpho instead of Adelphia.