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Video: What to do if a business tries a bait-and-switch on you

September 24, 2010 |  7:36 am

Consumer columnist David Lazarus writes about a woman who went to a Bank of the West branch to get an iPod in a promotion. But once there she found the terms to get the device didn't match the offer. Here's what happened next, and David explains in the video below what to do if something similar happens to you.

 

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