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Confusion over Demi Moore 911 call delayed paramedics' dispatch to star's home

January 27, 2012 |  5:09 pm
Demi Moore

Fire officials said there was a slight delay in getting to the home of actress Demi Moore because of confusion over her address.

A 911 call released on Friday shows there was uncertainty about where to send paramedics on Monday night.

Officials said the caller initially gave the wrong street address and said she was calling from Beverly Hills, when in fact the home was in Los Angeles, near Benedict Canyon. The call came from a cellphone routed through the California Highway Patrol. Unlike calls from land lines, cellphone calls to 911 do not indicate the address where the calls originate. 

It took a few minutes to sort out the situation.

"The address did not come up on the call takers' screen. That means the call taker has to go with the information that the caller told them," said Los Angeles Fire Department Capt. Tina Haro.

Haro said paramedics got to the house within eight minutes. She and other officials declined to give the name of the patient because of federal rules on the release of patient medical information.They also declined to provide any information about the patient's ailment.

Emergency personnel were on the scene 21 minutes, Haro said. The time that elapsed between the original call and the patient's transport to a local hospital was 46 minutes.

Two friends of Moore's called the Los Angeles Fire Department on Monday night, reporting that Moore was gravely ill.

"She's shaking, convulsing, burning up....  I'm taking cold water and putting it on her back," one of the callers to 911 tells the operator.

"Demi, can you hear me? Yes, she's squeezing my hand. She can't speak," she says later, adding that people were holding Moore down because she was having convulsions.

The unidentified woman told the 911 operator that Moore "smoked something -- it's not marijuana, it's similar to incense" and she "seems to be suffering convulsions."

Before it was released, the 911 tape was redacted  to comply with federal medical privacy rules.

In speaking to the 911 operator, one of Moore's friends said: "She's been having some issues lately with some other stuff, so I don't know what she's been taking or not."

When the dispatcher asked if she had "done this before," her friend said she didn't know.

"There's been some stuff recently that we're all just finding out," the friend said.

At one point during the call, the unidentified friend said, "I don't know what would have made her do that."

Moore, who recently starred in the movie "Margin Call," disclosed last fall that she was ending her marriage to actor Ashton Kutcher.


Paramedics rush to the home of Demi Moore

Officials insist Demi Moore not getting special treatment

Demi Moore's 911 call will be edited to remove medical, drug details

-- Andrew Blankstein

Photo: Demi Moore at an event in May 2010. Credit: Timothy A. Clary / AFP / Getty Images