Comcast is listening ... to you complain

Do you mind? I'm blogging here..
(Photo courtesy flickr user rpongsaj.)

Brian Stelter of the NYT has an interesting article about a new form of netroots customer service.

Companies like Comcast are monitoring blogs and other other social media channels for product-related complaints. So when a 20-year-old kid posted a blog entry about a concern he had with his cable system, he was surprised to get back a helpful message from a Comcast rep.

"It feels like nobody ever really reads my blog,” the blogger said. “Nobody has left a comment in months."

Some people are screaming Big Brother about Comcast's shady practice of listening to their concerns.  And I know where they're coming from.  Just because you publish your thoughts on the Web, it doesn't give Comcast the right to violate your privacy by actually reading them. 

Comments

[Fish]

<>

Some people like to complain to get attention. How can you dis Comcast fro trying to be proactive and fix customers problems they are having.

Good job comcast!

[Bradjward]

what a ridiculous comment at the end. Anything posted on the Internet is public info. Don't want it read? Don't put of on the Internet.