Technology

The business and culture of our digital lives,
from the L.A. Times

Category: Gmail

Facebook, Google, other firms team to fight email phishing scams

DMARC

Major tech firms including Google, Facebook and Microsoft have teamed together to fight email phishing scams. Members say the partnership will lead to better email security and protect users and tech brands from fraudulent messages.

The group, which calls itself DMARC -- for Domain-based Message Authentication, Reporting & Conformance -- says it wants to help reduce email abuse by standardizing how email receivers perform authentication. Now, email senders will get consistent authentication results for their messages at Gmail, Hotmail, AOL and any other email receiver using DMARC.

Email phishing scams are messages designed to trick recipients into providing personal information by replying or clicking on links. The emails look like they come from a legitimate sender, often featuring brand logos and mimicking the format and language of authentic messages.

With the rise of social media and e-commerce sites, spammers and phishers have "a tremendous financial incentive" to compromise user accounts, leading to theft of passwords, bank account information and credit card numbers, DMARC said.

"Email is easy to spoof and criminals have found spoofing to be a proven way to exploit user trust of well-known brands," the group said. "Simply inserting the logo of a well-known brand into an email gives it instant legitimacy with many users."

Other companies involved in DMARC include Bank of America, LinkedIn, PayPal and Yahoo.

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-- Andrea Chang

Image: Screen shot of the companies involved in DMARC. Credit: DMARC

Google plans to merge more user data across its products

Ly24k8pd

Google is alerting hundreds of millions of users of its products that it's changing the way it treats users' data, combining even more information it knows about them from all of its products, from Gmail to YouTube.

The Internet search giant is putting a notice on its home page and sending emails to users starting Tuesday. Google says the changes will give users a better, more consistent experience on Google products and will help advertisers better reach users who are interested in their products and services.

The changes to Google's privacy policy and terms of service take effect March 1. They remove legal hurdles Google had faced in combining information from certain properties such as YouTube or search history.

Google said the new privacy policy responds to demands from regulators around the globe that users have a simpler, more concise way to understand what Google does with their information. Right now users have to navigate a complex web of privacy policies and terms of service for different Google products.

Google says it's been combining information it gleans about users logged into Google for years to tailor search results and ads to their interests. Now it will be able to do that even more broadly. For example, if you search for skateboard tricks on Google and then hop over to YouTube, the video sharing site will recommend offerings from skateboard pro Tony Hawk.

Google says users can still control their information through the privacy dashboard and the Ads Preferences Manager.

Google says it's helping users. But it’s also clearly helping itself, said Danny Sullivan, editor of SearchEngineLand.com.

"This may cause more critics to complain that there is no escaping the clutches of Google," Sullivan said.

And it could throw more fuel on the already heated controversy over Google's recently launched Google Search plus Your World feature which combined information from Google+ into search results.

Under the leadership of Chief Executive Larry Page, Google has moved more aggressively to use its position as the dominant Internet company to promote its Google+ social network.

It's looking to slow the momentum of Facebook and to use personal data from Google+ and other Google products to improve search, maps and ads.

It’s a battle of the Web superpowers. Facebook, which is on the verge of an initial public offering that could raise $10 billion and value the Menlo Park, Calif., company at $100 billion, aims to own everyone’s online identity and already has a rich hoard of information about its users and deep insights into their connections and interests.

To counter Facebook's growing influence, Google is pouring massive resources into reengineering its approach to the Web and make it more social.

Like other major Internet players, it’s walking a fine line between respecting the privacy of users and mining as much information about them as possible.

Google has stumbled when it comes to privacy. Last year it reached a settlement with the U.S. Federal Trade Commission that subjects the company to 20 years of privacy audits. It also has drawn heavy regulatory scrutiny in Europe.

Google recently launched a privacy campaign to educate consumers about how it uses their information and how to protect themselves on the Web.

Privacy advocate Ryan Calo, who was given a sneak peek at Google's new privacy policy, says it's unlikely users will read it. Privacy policies are required by law, but few people pay attention to them, even when they are like Google's latest one: short, concise and written in plain English, he said.

"Sounds like Google's overall practices won't be that different; it's more that Google is owning up to how it thinks and what it does," said Calo, who’s with Stanford Law School's Center for Internet & Society, which gets some funding from Google.

But he’s less sure if Google isn’t risking turning off some users with what he calls the "creepiness" factor.

For example, Google says someday it may be able to alert you based on your location, your calendar and local traffic conditions when you are going to be late for a meeting. According to Google: "Google users still have to do too much heavy lifting, and we want to do a better job of helping them."

Do users want Google to do that? It depends, Calo said.

"It's different if I am going to a business meeting or to a strip club,” he said.

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-- Jessica Guynn

Photo: A sign for Google is displayed behind the Google android robot, at the National Retail Federation, in New York on Jan. 17, 2012. Credit: Mark Lennihan/AP Photo

BT sues Google, alleges widespread patent infringement

Google headquarters

British Telecommunications, better known as BT, has accused Google of infringing six of its patents in a lawsuit filed in the U.S.

The company -- which has customers in more than 170 countries and offers land-line and mobile phone service as well as Internet TV and IT services -- alleges in its suit that a number of Google products violate its patents, including Google's search engine, the Android mobile operating system and Android Market app store, Gmail, Google+, Google Books, Docs, Maps, Music, Places, Offers and advertising operations.

Google plans to fight the suit, saying in an emailed statement: "We believe these claims are groundless and we will vigorously defend ourselves against them."

The suit, which was first reported by the website Foss Patents and filed in U.S. District Court in Wilmington, Del., didn't specify what sort of damages BT is looking for, but did ask for an injunction against the products it accuses of infringing its patents.

The six patents BT accuses Google of violating cover broad technologies, such as products that tailor what information they present based on the location a user is in, as well as how user location and profile information is stored and accessed.

The BT suit is one of many Google is grappling with. The tech giant is dealing with a patent battle against Oracle, a suit from EBay/PayPal and suits from Apple and Microsoft directed at Google's hardware partners.

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-- Nathan Olivarez-Giles

Nathan Olivarez-Giles on Google+

Twitter.com/nateog

Photo: A Google sign outside the tech giant's headquarters in Mountain View, Calif. Credit: Clay McLachlan / Reuters

Google dumping its BlackBerry Gmail app

Gmail on a BlackBerry web browser

Google is ending support for its Gmail app on Blackberry smartphones as of Nov. 22.

"Over this past year, we've focused efforts on building a great Gmail experience in the mobile browser and will continue investing in this area," Google said in a blog post. "Users may continue to use the app, if installed, however it will not be supported by Google" or be available for download as of Nov. 22.

Last week, Google released a native Gmail app to Apple's App Store for iOS devices -- such as the iPhone, iPod Touch and iPad -- but the app was filled with problems.

Google quickly pulled the app from the App Store, apologized for shipping an incomplete product and said a fix was on the way. So far no new iOS Gmail app has been delivered.

The company also produces a native Gmail app for Android but does not make one for Microsoft's Windows Phone 7 software.

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-- Nathan Olivarez-Giles

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Photo: Gmail.com on a BlackBerry smartphone's mobile browser. Credit: Nathan Olivarez-Giles/Los Angeles Times

Google releases, then pulls buggy Gmail app for Apple's iOS

Gmail iOS app for Apple iPad

Gmail fail.

Google released its first official Gmail app for iOS devices -- the iPad, iPhone and iPod Touch -- on Wednesday morning, only to pull the new app from Apple's App Store shortly after because it wasn't working correctly.

The Gmail team tweeted about the mixup, saying:

The iOS app we launched today contained a bug with notifications. We have pulled the app to fix the problem. Sorry we messed up.

Floods of messages on Twitter popped up complaining about the Gmail iOS app, some of which were covered over on the website TechCrunch, and as of about the middle of the day on Wednesday, Google and Apple hadn't yet delivered a new, bug-free Gmail app to the App Store.

Hopefully, Google will get its act together. The Gmail app, as described Wednesday morning in a blog post from the Gmail team, looked slick and was set to bring a few features not found in iOS's native email app. Among the key features of the Gmail app are priority inboxing, Gmail-in-the-browser-like threaded email conversations, Google profile photos appearing next to contact names, and Gmail's archiving, labeling and starring features.

In an update to the blog post, Google explained the problem in a bit more detail, writing:

Earlier today we launched a new Gmail app for iOS. Unfortunately, it contained a bug which broke notifications and caused users to see an error message when first opening the app. We've removed the app while we correct the problem, and we're working to bring you a new version soon. Everyone who's already installed the app can continue to use it.

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-- Nathan Olivarez-Giles

twitter.com/nateog

Image: A screen shot of Google's Gmail app on an Apple iPad. Credit: Google

New Google feature tries to explain ads in search, Gmail [Video]

Google ads

A lot of people still don't understand why certain advertisers target them while they are searching the Web. 

Google is rolling out a new feature that explains why its users see certain ads when they search Google or check their Gmail.

The move comes as Google, like other Internet companies, finds itself in the political cross hairs as lawmakers and regulators scrutinize how they collect and use consumers' personal information. Google says it tries to be transparent about the information it collects and show consumers the most relevant ads. If Google knows what ads to show you then it might even show you fewer ads, the logic goes.

"Our advertising system is designed to show the right ad to the right person at the right time. Because ads should be just as useful as any other information on the web, we try to make them as relevant as possible for you," Susan Wojcicki, Google's senior vice president of advertising, wrote in a blog post.

Wojcicki says the new feature, called "Why these ads," helps users learn more about why they see certain ads and gives them the ability to block advertisers or opt out of ads that are personalized to them.

For example, Google search users who click on "Why these ads?" next to ads that show up in search results will get an explanation such as "this ad is based on your current search terms." Users can then decide if they want to block that advertiser or turn off ad personalization altogether.

Users of Gmail, Google's email service, will also be able to block advertisers. Google serves up ads based on the contents of emails (although Google does not "read" your emails).

Google derives the vast majority of its revenue from advertising, chiefly search ads, which are popular because businesses can track the effectiveness of their ad dollars.

What Google still does not do: Let users stop Google from collecting information based on their search history.

Privacy watchdogs remain skeptical.

"For every little tool Google provides to help users protect their data, they create a host of new digital marketing apps to capture it," said Jeffrey Chester, executive director of the Center for Digital Democracy. "The test of this new tool will be to see if it really enables you to control your information."

 

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Consumer group slams L.A. for use, promotion of Google Apps [Updated]

LAcityvideo

Consumer Watchdog has long been a vocal and sometimes over-the-top critic of Google and with questions rising over the implementation of Google Apps in Los Angeles' government, the Santa Monica-based group is at it again.

This time the group is complaining about Google to L.A. Mayor Antonio Villaraigosa, the City Council and City Controller Wendy Greuel, going so far as to call Google Apps "dangerous" in a letter to the public officials written by Consumer Watchdog's president, Jamie Court, and project director John Simpson.

Google and L.A. City officials weren't available for comment on the letter on Monday night.

In their letter, Court and Simpson said that schools near Cupertino, Calif.,  that were using Google Apps were unable to send a mass email to parents in the aftermath of a recent shooting in Cupertino -- leading the group to use the heavy discriptor of "dangerous."

"Some schools in the region were locked down to protect students as authorities sought the gunman," the letter said. "However, schools in the Los Gatos Unified School District did not have the ability to send group emails to parents about the situation because they use Google Apps."

But the group doesn't just complain about Google in its letter. It also criticizes the L.A. city government for taking part in a promotional video in which city employees talk about the many advantages they saw in Google Apps that lead L.A. to move into Google's cloud.

L.A.'s City Council greenlighted the move to Google Apps in 2009 in a 12-0 vote. But some council members are now grumbling that the transition to Google Apps hasn't moved fast enough.

Consumer Watchdog said the transition so far has been a failure and took issue with a promotional video pitching L.A.'s move to Google Apps in a positive light.

"City employees should never allow themselves to be involved in a marketing campaign for one specific company's product," the letter said. "The inappropriate activity is even more egregious when the marketing campaign misstates the true situation. Google is actively misrepresenting the Los Angeles project as a success story when it clearly is not. After two years, Google hasn't delivered on its promises."

In the video, which was produced and released by Google in 2009, city officials said they expected Google Apps would allow for a savings of about $5 million over five years.

[Updated Oct. 25, 5:50 p.m.: Diana Abbati, the superintendent of the Los Gatos Unified School District, said in an emailed statement that she was unhappy with the way the Consumer Watchdog letter used her note to parents in support of the group's claims that Google Apps are "dangerous."

Abbati's statement:

I was disappointed to see my letter quoted, out of context, in an inappropriate and sensational manner. We've had a great experience using Google Apps and we appreciate Google's support along the way.

Abbati was unavailable on Wednesday to explain how her words were taken out of context, or why the school's Google-based email system was unable to send a mass email to parents regarding informing a shooting in nearby Cupertino.

In the letter quoted by Consumer Watchdog, Abbati wrote that "we have recently learned that Google no longer supports the use of sending large group emails to our parents. As a result, the District and school sites have been experiencing technical difficulties over the past week that may be interfering with your ability to receive email updates and announcements. The technology department is working to find an alternative solution to address our needs both at the site level and district-wide."

Google declined to comment on the school district or Consumer Watchdog's letter.

As the Times has noted, Consumer Watchdog is waging a campaign against Google. The group has regularly resorted to attention-seeking antics to make its case against the company. The group also has a blog specifically created to criticize Google.]

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Image: An employee of Los Angeles uses Gmail at work. Credit: City of Los Angeles/Google Inc. via YouTube

L.A. councilman: Google 'unable to meet' security needs of city email

Lapd-computer

A Los Angeles city councilman is demanding answers about Google Inc.'s $7.2-million contract to provide 30,000 city employees with email — and why after two years nearly half of those employees still haven't moved to Google's system.

Google and its contractors have "been unable to meet the security requirements of the city and
LAPD for all data and information," according to a public motion by Councilman Dennis Zine. Zine has requested that city attorneys provide a status report on the contract, which has run into a long series of obstacles centered on whether Google can legally house sensitive city law enforcement information, such as criminal histories.

Google has argued that cloud computing, in which data is stored in large corporate data centers rather than on businesses' local servers, is so new that the legal requirements around data protection are still evolving — and that some of those regulations came to light only after the contract was signed in late 2009.

In April The Times noted the bumpy road that Google has had in its efforts to become a widely used email provider to businesses and governments. The issues have to do with convincing clients that the company can safely and legally store critical data and sensitive communications.

Because the LAPD has been unable to move to Google's system, the department has stayed on the older Novell email software — and the city has complained that running two email programs simultaneously has created a number of unwieldy productivity problems. Google is paying for the LAPD and related agencies to use the older system.

Updated, 4:00 p.m.: Google responded with the following statement: "The City has acknowledged Google Apps is more secure than its current system.  Along the way they’ve also introduced new requirements which require work to implement in a cloud computing environment, and we’ve presented a plan to meet them at no additional cost.”

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Photo: LAPD officers and detectives study a laptop computer at a makeshift booking area inside the garage at the LAPD's 77th Street station.  Credit: Brian van der Brug / Los Angeles Times

Calling from Gmail gets an update, now supports 38 languages

Google Voice

This post has been corrected. See the note at the bottom for details.

Bonjour, privyet, and nihhao! Calling from Gmail, the service that allows Gmail users to call friends, family and work colleagues from a computer directly to a mobile phone and landlines is now available in 38 languages.

Take that, Skype!

Gchat users have long been able to talk over their computers and video chat, but the ability to use one's computer to call directly to a landline or mobile phone was a development the online giant rolled out last August.

This recent update, as explained on the Official Google Blog, has more international language support -- including Portuguese, Turkish, Vietnamese and Serbian. Also, it allows users to pay for the phone credit in four different currencies -- euros, British pounds, Canadian dollars or U.S. dollars.

The company has also lowered its calling rates. For example, if you want to call England, France or Germany you'll pay 10 cents a minute to be connected to a cellphone, and 2 cents a minute if you call a landline.  To call Mexico it will cost you 6 cents a minute if you call a landline, and 15 cents a minute to call a cellphone. You can see the full list on Google's rates page.

[Updated, 2:11 p.m.: An earlier version of this story said the update was to Google Voice. A spokesperson for Google let us know the update was actually to Calling from Gmail.]

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Image: Calling from Gmail. Credit: Google

Gmail Man video mocks Google in the name of Microsoft

A video was posted online that pokes fun of Google's email service.

A video making fun of Google's email service, Gmail, has been posted online, and it appears it could have been produced by one of the search giant's major rivals -- Microsoft.

The video, which features a character called Gmail Man, was leaked by an attendant of Microsoft's internal Microsoft Global Exchange sales conference, according to the website ZDNet.com, which reported about it and posted it on YouTube on Thursday.

Throughout the video, Gmail Man goes through people's emails "just skimming," as he says, for keywords in order to target advertising to users. Fictional users of the service question the ethics of his actions, asking whether it's wrong to go through people's private messages, to which he replies, "Who cares?"

"Well, sometimes when a person really loves their Gmail very, very much, the two get together," Gmail Man says at one point, "and an ad is born."

The video mentions Microsoft's new cloud service, Microsoft Office 365, and shows the offices of a business named Contoso Ltd., which ZDNet says is a fictional company often used in demos for Microsoft products.

With Office 365, which the company announced last month, Microsoft is stepping into familiar territory for Google -- the cloud -- and competing with the search giant's Google Apps service to offer online software to consumers and businesses.

Microsoft did not a return a call seeking information regarding its involvement in the video (or lack thereof).

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Image: A screen shot of the Gmail Man spoof video. Credit: dgrober via YouTube

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