Bank of America online banking down most of the day; branches, ATMs unaffected [Updated]
Bank of America's online banking services have been down most of the day, and its mobile apps were having problems earlier too.
But though BofA's mobile apps are back up and running, banking through the main website is still unavailable, said Tara Burke, a bank spokeswoman.
"We've been experiencing some intermittent service disruption throughout the day," Burke said. "This is not the result of any hacking or malware or anything like that. This is not an attack on Bank of America."
The blame for BofA's online banking outage falls squarely on some routine updates to the bank's software systems over the weekend, she said.
"This was the result of some weekend service updates, and for proprietary reasons we won't get into the details of what that entails," Burke said.
"No customer data has been affected or lost or anything and no branch locations or ATMs or other types of banking have been affected by this disruption either."
Bank of America has been working all day to get the problems fixed and online banking services restored, but as of now, the bank is offering no timeline as to when that will happen, she said.
In 2008, Bank of America's website was down for about five hours for reasons that BofA never fully disclosed to the public.
[Updated: Burke said Bank of America has restored online banking services for California, Connecticut, Massachusetts, New Jersey, New York and North Carolina.
The bank is still working on getting access back up for the rest of its customers, she said.]
-- Nathan Olivarez-Giles
Photo: Bank of America customers use an ATM in San Francisco in January. Credit: Justin Sullivan/Getty Images
Image: Screen shot of the red warning box that appears on Bank of America's website notifying users that online banking is unavailable. Credit: Bank of America