Introduction
Welcome to the L.A. Times readers' representative office, now online. Since 1999, we've forwarded thousands of reader questions and criticisms to reporters, photographers and editors, and sent responses from the newsroom back to readers. The Times' efforts to connect readers and reporters have included the addition, just over a year ago, of e-mail addresses at the end of articles.
Readers' representative Jamie Gold has worked in the readers' representative office since 1999. She was appointed readers' representative in 2001.
Assistant readers' representative Kent Zelas has been assistant readers' representative since 2003. 
