Readers' Representative Journal

A conversation on newsroom ethics and standards

Category: General information

It's quiet -- too quiet [Updated]

It's Monday morning, and there is nothing in the Readers' Rep e-mail inbox.

This is impossible. There is always e-mail -- especially on Mondays, after readers have commented on articles through the weekend. But not today.

Clearly, something is wrong.

The Help Desk confirms that this is a "known problem" and is working on it.

For anyone who has e-mailed since Friday evening, please accept my apologies for the late response. I'll get back to you as soon as possible after the e-mails finally arrive.

[Updated 3:30 p.m.: E-mail has been restored, finally. Now, time to start reading and replying.]

-- Deirdre Edgar

Late paper this morning? Blame these guys

As Andrew Blankstein reports on L.A. Now, four robbery suspects were arrested early Wednesday morning at The Times' main printing plant after being pursued by sheriff's deputies.

The presses were well into printing the paper when deputies asked supervisors to shut them down and evacuate the building. The suspects had apparently entered the plant through the packaging department as trucks were being loaded with papers.

The plant's operations director, Greg Malcolm, said in an e-mail sent at 1:28 a.m. that "through further discussions the police agreed to let us continue printing the paper. However no trucks were allowed to leave the property, thus delaying deliveries to the field."

Deputies eventually were persuaded to allow the trucks to leave after each was searched.

Malcolm added, "Everyone is safe, no one was threatened through this ordeal, however everyone is a buzz of excitement and tension.

"We currently expect to get the papers out but could be hours late."

If yours was late this morning, now you know why.

--Deirdre Edgar

Twitter: @LATreadersrep

Something to tweet about

The Times is on Twitter. The more than 52,000 of you who follow the newspaper's main account (@latimes) already know this, but probably many more of you don’t.

In addition to the @latimes account, which sends out a “best of The Times” mix of headlines, there are about 60 that break down by subject: sports (@latimessports), world news (@latimesworld), entertainment (@latimesent), or that are connected with blogs: L.A. Now (@lanow), Hero Complex (@LATHeroComplex), Ministry of Gossip (@LATcelebs).

But how do you know to follow them if you don’t know they’re there? Twitter is now helping with that. The company has begun featuring six of The Times’ major accounts as suggested users to follow: @latimesbooks, @latimesbiz, @latimesfood, @latimeshealth, @latimesphotos and @latimestravel.

This is the first time Times accounts have been singled out by Twitter. The notice is part of an expansion of the company’s list of featured accounts.

As the company explained on its blog: “Rather than suggesting a random set of 20 users for a new user to follow, now we let users browse into the areas they are interested in and choose who they want to follow from these lists.”

Times blog editor Tony Pierce explained why the inclusion is noteworthy: “Twitter is a tastemaker of sorts and highly influential. They have millions of really smart users who want to know who the most interesting folks using Twitter are. We are lucky enough to have a few of those interesting folks working for us.

“It may not mean a lot to our existing readers who already know about how great our writers are, but it will mean a lot to people who might not know about our fine photographs, book reviews and travel tips,  for example.”

A list of all Times-related Twitter accounts can be found at latimes.com/twitter. You can follow them all  here.

--Deirdre Edgar

Yes, the Readers' Rep office is on Twitter, too: @LATreadersrep

Changes coming to Sunday Comics

This weekend, The Times is introducing a redesign of the Sunday Comics sections.

Comics I and Comics II will continue to include a strong lineup of cartoonists, in addition to the Kids’ Reading Room and children's book reviews. Comics I will include more “adult” fare, such as Doonesbury and Dilbert. Comics II will be more family-oriented, with strips that include Mutts, Marmaduke and FoxTrot.

Comments are welcome at comics (at) latimes.com.


Feedback on The Times' changes

Good news, crossword fans: The layout of the puzzle in the daily Calendar section is being changed so that the puzzle no longer falls across the fold. You once again will be able to fold your newspaper into quarters to do the puzzle.

The Times has heard from dozens of readers about changes to the paper that began Tuesday. A good number of their comments regarded the placement of the crossword.

Jan Warshaw wrote: Apparently no one there does crossword puzzles. If someone did, he/she would realize the utterly awkward and uncomfortable layout that was in today's paper. Please place the ENTIRE puzzle (grid & all clues) either entirely above the fold or entirely below the fold. 

Stephen Brandt of Pasadena wrote: I have a question/suggestion about the new layout in the Calendar section. Specifically, they changed the layout the crossword puzzle, so that you can no longer fold the page into half, and half again to work on it. I realize that this might seem to be a less than serious concern, but I really hope you will take me seriously.

And Nancy Minnick, who described herself as a longtime subscriber, wrote: Just wanted to register my discontent with the appearance of the crossword puzzle today. You've really messed it up.... The worst offense is that now the fold lands in the middle of the crossword puzzle.  So instead of a nice neat quarter-page, it's long and cumbersome.

Jan, Stephen, Nancy and all the others who wrote, look for the new layout starting Monday.

Cuts to the Daily Market Roundup in the Business section have drawn a number of calls and e-mails as well. One specific source of puzzlement was the elimination of the British pound in the foreign currencies list.

Claudia Albert called to say, “In your new Business section, I’m not sure why you don’t think the British pound is important in the currencies."

And Sara Lafare wrote, “How can you possibly have a section on currencies and leave out pound sterling?? Only one of the most important currencies in the world. (I'm not British.)”

That omission is being fixed, and the pound will again be listed starting Friday.

Another feature that has been restored thanks to reader feedback is the Calendar section listing of daytime movies on TV. That returned in Thursday’s newspaper.

The new LATExtra section has been received mostly well by readers, although there was some confusion over its content.

Stephen Manes of Santa Monica spoke for several readers when he wrote to ask, “Please help me understand how this new section (LATExtra) that started this morning is in any major way different from the (daily) "California" section, which was eliminated a few months back.”

LATExtra is intended to include both the California report and late-breaking news stories, as well as obituaries and the weather page. The mix of stories will change daily, based on news events.

George Mitrovich of San Diego wrote, “LATEXTRA is a great addition to the Times. When California was folded into the main section of the Times and appeared only on Sundays, the newspaper took a serious hit in quality. For the Times to add a new section when major newspapers across the nation are doing the opposite (think Washington Post) is huge.”

If you have comments on the changes to the paper, you may leave them here or submit them to latimes.com/contact, or you can call 800-88-TIMES.

-- Deirdre Edgar

Twitter: @LATreadersrep

A new section in the paper, and other changes

A1 AA1

You will notice some changes in Tuesday's newspaper.

Most notably, there’s a new section -- LATExtra. This includes local and California stories in addition to late-breaking entertainment, business, national and foreign news. LATExtra will run Monday through Saturday; Sunday will continue to have a California section.

“The changes to the paper give us the opportunity to expand and further showcase the terrific enterprise reporting of this newsroom, as well as produce the first new news section in many, many years,” Editor Russ Stanton told the staff. ...

Continue reading »

‘Today’ is so last week

Starting Monday, The Times is no longer using “today” to reference the day of the week in print or online. You notice I didn’t say that this change starts “today,” even though that’s what I mean.

Well, that’s what I mean if you’re reading this on the day it was published -- Monday, Feb. 1. However, this being the Internet, perhaps you came across this post several days later, and in that case “today” would be inaccurate. And therein lies the reason for this change.

As Assistant Managing Editor Henry Fuhrmann, who oversees copy desks as well as style and usage, explained to the newsroom staff:

Our decision reflects the growing intersection of our online and print journalism and the problems caused by “today,” “this afternoon” and so forth, in particular when we move material between one medium and the next. A common example is when a blog post is published for print.

Our concerns are philosophical as well, given that readers come to us from all over the world: “Today” may invite confusion, whereas the day of the week should be unambiguous.

The day of the week will be used within a six-day period. Beyond that, the month and date will be used. So, this change is taking place Monday on latimes.com. It will appear in Tuesday’s newspaper. Feb. 8 will begin the second week of this change.

Talk to you tomorrow. Er, Tuesday.

Deirdre Edgar

Twitter: @LATreaders rep

In pursuit of Britney Spears

The Jan. 5 story on the front of the California section -- and on the latimes.com homepage for a while -- reported that Britney Spears had been hospitalized, and barred from visiting her sons. It was also a look at the reporting frenzy outside her house, reflecting, as the story put it, that "Spears is perhaps the most pursued celebrity in Hollywood."

Some readers feel that The Times itself has pursued that story too much.

Continue reading »

Back copies, tours and more

How do you start a subscription to The Times? Place an ad? Get permission to reprint a story? Sign up  to take a tour? Contact a reporter? Even staffers can use guidance when it comes to sorting out which department does what.

Answers to those and other often-asked questions can be found at the FAQ: General L.A. Times information link on the right side of this page. (If a question you want the answer to is missing, let us know -- the list can and will be updated.)

Continue reading »

FAQ: General L.A. Times Information

How do I start or stop a subscription?
Customer service can be reached at 1-800-252-9141.

What if I have a story idea or news release?
Give a thought to which section of The Times is most likely to publish something along the lines of your idea or news event, then contact that desk. A list of desks and staff is here.

How do I contact staffers at the Los Angeles Times?
You can reach L.A. Times staff members by using an address in this form: firstname.lastname@latimes.com. E-mail addresses for writers in the news sections appear with  stories. Or you can write to staffers in care of their desks (foreign@latimes.com, for example, or metrodesk@latimes.com).
The phone number is 1-800-LATIMES.

A list of newsroom staffers and sections can be found here:

http://www.latimes.com/services/newspaper/mediacenter/la-mediacenter-editorialstaff,0,1090476.story?coll=la-mediacenter-nav

How do I request permission to reprint content from The Times?
The Reprints department will need to know what you'd like to use; how you'd like to use it; to whom you'd like to distribute it and for what purpose. Please e-mail that information to reprint@latimes.com or fax it to 213-237-6515. Phone number: 213-237-4565.

How can I buy a back copy of the L.A. Times?
Los Angeles Times subscribers can call customer service at (800) 252-9141 to request a back issue and have it charged to their home delivery accounts. The current cost for subscribers is $4 for Sundays, $2 for the daily. If you are not a subscriber, you may either mail your request along with a check, money order or credit card information to:  Los Angeles Times, 202 W. First St.  Los Angeles, CA 90012; attn: Back Issues; or fax your request with your credit card information to (213) 237-4720. Please include your name, card expiration date and the number of copies you wish to receive. The current cost for non-subscribers, which includes shipping and handling, is $10.75 for Sundays and $6.25 for the daily.

What is the relationship between the L.A. Times and Times Community Newspapers?
Times Community Newspapers -- the Burbank Leader, Coastline Pilot (Laguna Beach), Crescenta Valley Sun, Daily Pilot (Costa Mesa), Foothill Leader, Glendale News-Press, Huntington Beach Independent and La Cañada Valley Sun -- is  a business division of the Los Angeles Times, but the eight newspapers maintain separate editorial and business staffs. Each focuses exclusively on in-depth local coverage of its community. For more information about TCN, please go here.

How do I place an ad?

To place an ad call 1-800-234-4444, or go to latimes.com/placead

May I take a tour of the Los Angeles Times?
Free public tours by reservation are available of the historic Times building and the newspaper's printing facility in downtown Los Angeles. Participants must be at least 10 years of age and groups can be as large as 35 individuals. Tours are given year-round (Mondays through Fridays), major holidays excepted.  All Times facilities are disabled accessible. Tour information and reservations: (213) 237-5757.

Other facts about The Times can be found at the Media Center link:

http://www.latimes.com/services/newspaper/mediacenter/la-mediacenter-facts,0,6679489.htmlstory?coll=la-mediacenter-nav

FAQ: Ethics and accuracy

What's the relationship between the opinion pages and the newsroom?
The two staffs are separate and report to different editors. The newsroom editors, reporters, columnists and critics report and write the news and analysis articles on the foreign, national, regional, business, sports, feature and entertainment pages. The opinion pages consist of the editorial page and the op-ed page, and the Sunday Opinion section. The editorial page features letters to the editor and approximately 20 editorials a week that reflect the work and point of view of The Times' editorial board (eight writers and two editors). The op-ed page, under the supervision of Sue Horton, Op-Ed and Sunday Opinion editor, features dozens of pieces every week, some by Times columnists and others by outside contributors. The staff of the editorial and op-ed pages reports to Nicholas Goldberg; the newsroom staff reports to Editor Russ Stanton. Goldberg and Stanton both report to the publisher, Eddy W. Hartenstein. [updated December 2009]

What's the difference between opinion pieces and news analysis?

The news pages include straight news reports, but also analyses, columns and reviews.  All are written and edited by newsroom staff. News analyses that run in the news sections are fact-based assessments by reporters who are knowledgeable about the issue or news event they are covering. Columns and reviews in the news sections are fact-based, but offer as well the writers' perspective on those facts. These are unlike the opinion pieces and editorials that are published in the opinion section, which offer in addition to interpretation of the news a strong viewpoint meant to persuade. (Readers who believe that  news articles show bias are invited to send specifics to the readers' representative office.)

Why aren't crowd counts always a part of stories about marches and protests?
Accurately counting the size of a large crowd is a very difficult endeavor, best done from an aerial viewpoint using a grid system. That is rarely done. Instead, officials or organizers of demonstrations often estimate. Those guesses tend to be heavily influenced by what they would like to believe. Organizers almost always think the crowd is larger; officials who oppose whatever a march or protest is about almost always think it's smaller. That doesn't mean they are deliberately dishonest, just that every person's perceptions are heavily influenced by their desires. Unless someone has done a real count, it's often preferable to describe crowd size only in general terms, or to use geographical points of reference such as how long the parade route stretched, "three blocks down Grand Avenue," "filling the plaza," etc.

How do stories get picked for the front page?
Which six stories land on A1 gets decided for the most part at a daily 3:30 news meeting, when a roomful of editors from various sections gather to pitch the possibilities and debate their merits. Editors aim for a good mix of important news and interesting stories ranging from sports to business to politics. Editors also might reach for lighter pieces -- as one editor put it, "stories that give readers a reason to want to live." That breather is often found in the Column One feature that's published six days a week, which editors describe as a "showcase for Los Angeles Times stories that are notably original, surprising, amusing or just plain interesting."

Why don't you give equal coverage to each candidate during elections?

Editors don't frame their campaign coverage quite that way. Rather, the newspaper sees its role as helping readers by focusing on the candidates who have a realistic chance of being elected. They try to give more coverage to the candidates who seem to have significant support -- by virtue of the money they've raised, the endorsements they have, how they do in the polls, and their past political experience. If a third-party candidate is likely to be a major factor in the race, editors focus on him or her, too. Readers often point out the Catch-22: without much coverage, lesser-known candidates stay that way. But editors try to meet the basic obligation of reporting fully on those who might be our elected officials.

Why doesn't the weather page show Baghdad's temperatures?

Since the opening offensive strikes on the city of Baghdad in 2003, the two official overseers of international weather information -- the International Weather Source and the World Meteorological Organization -- ceased listing actual temperature reports on their websites from the city of Baghdad. It has been a longstanding practice of The Times to publish only actual temperature reports managed by legitimate weather data gathering organizations such as the National Weather Service. As soon as the data does become obtainable for publication those temperatures will be published.

Why can't I talk to your foreign correspondents when I call the Times newsroom?

Because those reporters are working in the countries that they cover. The dateline -- the name of the town or city at the beginning of the articles from abroad -- indicates where the reporter was when he or she wrote the piece. (That's why, incidentally, a story about, say, a suicide bombing in Baghlan, Afghanistan, might have a Kabul dateline: The reporter wrote the piece from Kabul, drawing information from stringers, eyewitnesses and others with direct knowledge of the events. A map showing the foreign desk bureaus is here.

What's The Times' practice about using the word "terrorist"?

This question often comes from individuals who believe that the word should have been applied to someone but wasn't; suicide bombings and other attacks are often reported in grim detail, so the enormity of the event is made clear to the reader. The words "terrorism," or "terrorist attack," for example, are used, although editors prefer to use a precise description of what happened in an attack, such as "a suicide bombing," "a kidnaping," or "a rocket attack." A terrorist act is an act of violence that specifically targets civilians to achieve a political goal. Many groups around the world sponsor or carry out terrorist acts. Many of them also carry out actions that do not fit the definition -- attacks on military forces, for example, or they engage in peaceful activities at the same time. Because of that, editors generally try to avoid labeling a group or a person as a terrorist and, instead, prefer to describe the action.

Is there more than one solution to today's Sudoku?

Probably not. The Sudokus in the Los Angeles Times are created by Andrew Stuart of MM Multimedia Ltd (www.sudoku.org.uk <http://www.sudoku.org.uk>). Andrew guarantees not only that is there a solution to every Sudoku puzzle, but also that there is only one solution and that there is also a logical way of solving it -- although for the harder ones this might be obscure to say the least. There is even a $200 cash prize for anyone who can show a faulty Sudoku puzzle that does not meet those criteria (which has not been claimed since the offer was made more than two years ago). If you would like to test a Sudoku you suspect of being faulty, you can use this step-by-step logical solver that Andrew built and is part of the suite of programs used to test and create the sudokus found in The Times. The address for this is
http://www.scanraid.com/sudoku.htm <http://www.scanraid.com/sudoku.htm>.  There is a solution count for quickly checking the number of solutions as well as stepping through the logical solve route.

Toward a more informed citizenry...

Groups that work to protect the 1st Amendment and keep the public informed. Descriptions are as provided by the groups.

ASNE: The American Society of Newspaper Editors is a membership organization for editors and others who serve the editorial needs of daily newspapers. (This site includes links to other newspapers’ ethics guidelines as well.)

Californians Aware: The Center for Public Forum Rights. Supporting and defending open government, an inquiring press, and a citizenry free to exchange facts and opinions.

California First Amendment Coalition: Protecting and defending the public’s right to know.

Coalition of Journalists for Open Government: A “window on open government and freedom of information.” The group’s preamble: “Information empowers and energizes a democracy. The free flow of information serves to keep the process of government honest and robust. To ensure and maintain that integrity and vitality, the public’s need to know must be recognized and the individual’s right to know must be held paramount.”

Committee of Concerned Journalists: The group has created a national conversation among journalists about principles.

First Amendment Center:
Works to preserve and protect 1st Amendment freedoms through information and education. The center serves as a forum for the study and exploration of free-expression issues, including freedom of speech, of the press and of religion, and the rights to assemble and to petition the government.

Freedom Forum:  A nonpartisan, international foundation advocating free press and speech rights for all people.

Project for Excellence in Journalism: The State of the News Media: An annual report on American journalism.

Sunlight Foundation: “To use the transformative power of the Internet and new information technology to enable citizens to learn more about what Congress and their elected representatives are doing, and thus help reduce corruption, ensure greater transparency and accountability by government, and foster public trust in the vital institutions of democracy.”
(includes a page for “'insanely useful Web sites' for government transparency.”)

The Reporters Committee for Freedom of the Press: A nonprofit organization dedicated to providing free legal assistance to journalists. The Reporters Committee also has emerged as a major national and international resource in free speech issues, disseminating information in a variety of forms.

This is the backup site for The Los Angeles Times. We'll post news and information if latimes.com becomes inoperable or inaccessible.

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CONTACT

Have a story tip?

Please send to newstips@latimes.com.

Can I call someone with news?

Yes. The city desk number is (213) 237-7847.


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