BofA says website working properly again
"We're taking it day by day," spokeswoman Tara Burke said, characterizing the system as operating normally Thursday.
"It's getting better," Burke said, a statement affirmed by a dozen BofA customers who said the problems with the website had been corrected.
The nation's biggest bank, with 29 million online customers, has been getting ready to introduce new features and had switched many users to a new system in September, Burke said.
She said that process, combined with an end-of-the-month flood of payroll deposits and bill payments, caused widespread malfunctions beginning last Friday and continuing until Wednesday.
The foul-ups added to the headaches of BofA Chief Executive Brian Moynihan, who touched off fireworks of protest last week with his plan to charge customers $5 a month to make purchases using their debit cards.
That plan hit the news Friday just before the online banking hit the skids, prompting waves of speculation that hackers had retaliated against the bank for the fee. BofA has consistently denied that its systems were compromised by outsiders, blaming itself for the problems.
Bank of America stock closed Thursday up 51 cents, or 8.8%, at $6.28 but was still down by more than 50% for the year.
-- E. Scott Reckard
Photo: Bank of America CEO Brian Moynihan's headaches include website woes. Credit: Bloomberg / Jeff Kowalsky