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Bank of America's website (and stock) are down again

October 3, 2011 |  1:29 pm

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As if Bank of America needed another problem, customers were unable to access the bank's website on Monday for the second straight business day.

Visitors to the homepage of the beleaguered Charlotte, N.C.-based bank got a message saying "some of our pages are temporarily unavailable. Thanks for your patience."

The problems on the site began Friday, but over the weekend, the company said the issues had been fixed.

While the issue primarily affects the bank's home page, some customers have been unable to access their accounts online, according to Tara Burke, a spokeswoman for the firm.

Burke said the site was down because of steps the bank had taken to handle customer traffic, but she said, "We don't break out the causes for this." Burke said the problems were not due to an attack by hackers.

The breakdown came after the bank -- the nation's largest -- announced last Thursday that it will start charging customers $5 a month if they want to use their debit card to make purchases, sparking anger from customers.

On Monday, a congressman from the bank's home state of North Carolina publicly chastised the company and proposed legislation that would make it easier for customers to switch banks, according to news reports.

The website problems and debit card issues are the latest in a litany of troubles that Bank of America has faced in recent months.

Over the last year, the company's shares have lost over 50% of their value, and on Monday they slid again, ending the day down 9.6%, or 59 cents, to $5.53. That is the lowest it has been since the middle of the financial crisis in 2009.

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Bank of America to charge $5 monthly fee for debit card purchases

-- Nathaniel Popper

twitter.com/nathanielpopper

Photo credit: Lucas Jackson / Reuters

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