UPS customized service gives alerts, delivery window
The parcel delivery company unveiled its new online alert system, UPS My Choice, to keep residential customers in the know.
The day before the item is arrives, regular users can receive phone, email or text messages offering a four-hour window for delivery. There’s an electronic signature release so packages can be left at the door and for $5, users can reroute the parcel to another location.
Premium members can shell out $40 a year to get a two-hour delivery window.
Making shipping more reliable could persuade even more consumers to spend. Last year’s holiday retail season, according to research company ComScore, broke records with $32.6 billion in online spending. Cyber Monday alone pulled in $1 billion.
-- Tiffany Hsu
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