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Bank of America's online banking down due to bad 'weekend service updates' [Updated]

March 1, 2011 |  3:50 pm


Bank of America's online banking services were down the majority of Tuesday, leaving many customers to do their banking at a branch in person, by phone or by ATM.

Taking the blame for the online banking outage was on a problematic weekend service update, according to Tara Burke, a Bank of America spokeswoman, who spoke with The Times' Technology Blog about the service outage.

"We've been experiencing some intermittent service disruption throughout the day," Burke said. "This is not the result of any hacking or malware or anything like that. This is not an attack on Bank of America."

Burke wouldn't go into further detail about what exactly the problem with the weekend service update was. She did say that customer data had not been affected by the service disruptions and that Bank of America was working on restoring service as soon as possible.

[Updated: Burke said Bank of America has restored online banking services for California, Connecticut, Massachusetts, New Jersey, New York and North Carolina.

The bank is still working on getting access back up for the rest of its customers, she said.]


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Image: A screenshot of Bank of America's homepage, notifying users of online banking services being unavailable. Credit: Bank of America