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Video: Crackdown on phone bill 'cramming' falls short

October 29, 2010 |  1:08 pm

It's too easy for people to get stuck with unauthorized charges, so the state Public Utilities Commission has ordered companies like AT&T and Verizon to ensure that third-party billings are legitimate. That's fine, but other safeguards are necessary, consumer columnist David Lazarus says.

He gives the example of one Hancock Park resident who discovered a pair of monthly charges for $8.23 each on his AT&T bill. In the video and in his column today, Lazarus describes what he found out about the mystery charges.