Money & Company

Tracking the market and economic trends
that shape your finances.

« Previous Post | Money & Company Home | Next Post »

FTC bans most robocalls

August 27, 2009 |  2:25 pm

FTC makes robocalls a no no The Federal Trade Commission is sending most of those pesky “robocalls” to the junk heap starting Tuesday.

Those unwanted prerecorded commercial calls, soliciting services such as carpet cleaning or car warranties, will be a thing of the past unless telemarketers have written permission from consumers that they want to receive these calls, the commission said today. Beginning Tuesday, Sept. 1, violators will face penalties up to $16,000 per call.

"American consumers have made it crystal clear that few things annoy them more than the billions of commercial telemarketing robocalls they receive every year,” Chairman Jon Leibowitz said in a news release. Previously, telemarketers had to tell consumers how to opt out of receiving robocalls.

But there are a few exceptions. The commission will exempt calls that aren’t trying to sell goods and services to consumers; that category would include calls that provide information such as flight cancellations, delivery notices and debt collections.

Other calls not covered include those from politicians, charities that contact consumers directly, banks, insurers, phone companies, surveys and certain healthcare messages such as prescription notifications. The commission said those types of calls don’t fall under its jurisdiction.

Calls made by humans rather than automated systems also will be allowed unless the phone number is on the National Do Not Call Registry.

Consumers who receive an unauthorized call starting Tuesday can file complaints with the commission online at or by calling (877) FTC-HELP.

“If consumers think they’re being harassed by robocallers, they need to let us know, and we will go after them,” Leibowitz said.

-- Sherine El Madany