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Big delays in California motorists getting new drivers licenses

January 9, 2011 |  3:29 pm

California's new and improved drivers licenses are proving harder to produce than officials thought, meaning tens of thousands of motorists have had to wait as long as six weeks -- rather than a few days -- to receive their cards.

The DMV issues more than 8.25 million driver's licenses and ID cards annually. Some days the agency strives to distribute as many as 40,000 cards.

But when production on the new cards began, 80% of the cards in some daily batches contained errors. In such cases, the agency would return the entire batch to the vendor. Complicating matters, some days the vendor delivered no cards, and the agency quickly fell behind its usual pace.

DMV Director George Valverde said the vendor, L-1 Identity Solutions, has struggled with color accuracy, the raised lettering and the positioning of images of California icons, including El Capitan in Yosemite and the Golden Gate Bridge. L-1 was the only bidder on the five-year, $63-million job, Valverde said.

Read the full story here.


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-- Martha Groves