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Time Warner says Internet service restored to vast majority of customers -- Updated

December 2, 2010 |  8:39 pm

Time Warner Cable said Thursday night that the "vast majority" of its customers were able to access the Internet after a breakdown affected much of California.

"Time Warner Cable engineers have deployed a restoration fix and the vast majority of customers are able to access the Internet," spokesman Darryl Ryan said in a statement sent to The Times about 8:25 p.m. "We apologize for this intermittent service issue."

But in San Diego County, Mike Dailing said his Internet and telephone service were still not working. He said the breakdown had lasted more than two hours.

"It came back for a little bit ... and then it went down again," Dailing, a Carlsbad resident, said in a cellphone interview.

He said customers called the company but were unable to get answers. "Everyone is upset," he said.

[Updated 8:50 p.m.: In Angelino Heights, Mary Slosson said her Internet service was still not working. A USC journalism graduate student, Slosson has been trying to finish a final paper for one of her classes. "It's been next to impossible to get work done," she said. "It's highly frustrating."]

The outage sparked a flurry of angry messages on Twitter.

--Robert J. Lopez

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