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AT&T reports 'pockets' of service outages in wake of storms

December 27, 2010 |  9:28 pm

AT&T has reported outages after several facilities were flooded during last week’s heavy rains, and service has been affected in pockets throughout the greater Los Angeles area, officials said Monday.

“We’re treating it as if it’s a natural disaster,” said Debbie Rapoport, a spokeswoman for AT&T.

She said the outages were primarily an issue for residents and businesses using landlines. Some AT&T facilities, including maintenance holes, that contain cables were flooded, and crews have to “re-splice and re-lay wires.”

Crews were dispatched from Northern California to help with repairs and assist restoration efforts. She did not have an estimate as to when service would be restored to all areas.

“We’re working round the clock. Any time there’s rain -- especially when we’re already restoring service -- doesn’t help,” Rapoport said, referring to the rain that fell Christmas night as well as to storms expected yet this week. “Our goal is to get service back up and running as quickly as possible, and we’re doing the best we can, as fast as we can.”

Rapoport said no specific area was severely affected, adding that there was no way of counting how many lines were disconnected.

“The complicated matter with counting is you have a home with three DSL lines and one home line,” she said. “There is a tube of fiber that gets wet, and you don’t know how many of them are going to each home.”

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-- Nardine Saad

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