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Reports of DMV computer outages around California are exaggerated, official says

The Department of Motor Vehicles is downplaying reports of a statewide computer outage at the agency’s field offices.

Some are experiencing minor difficulties, but customers are not being asked to stay away, said Jan Mendoza, a spokeswoman for the DMV.

“We’ve had power outages before, and [workers] still handle customers,” she said.

It was unclear which of the DMV's 169 offices were experiencing difficulties, she said, adding that reports of computer problems have been exaggerated. The worst anyone can expect is minor delays, she said.

“We’re having some processor issues, but it’s not even statewide,” she said. “You know how rumors go.”

-- Robert Faturechi

 
Comments () | Archives (16)

Very interesting... Seeing I was told this morning, that it WAS a statewide problem, that no matter what DMV I went to, I'd experience the same problems, and they had no idea when the system would be up and running again.

It was also quite difficult for them to assist me, seeing they needed to use the system to renew my drivers license and accept payment.

Oh, and my office didn't bother to let me know the system was down until I was called up. A good two hours of my day wasted.

Hmmm, so what was the source of the earlier report in the Times?

I spent 1 hour with an appointment at the Fullerton DMV where there were lines of people going around the building. We were told of the statewide failure and I was urged to reschedule. This was done by a cranky DMV employee writing down names and new appointment times on a clipboard! A day off from work I didn't need to waste.
Now, I have to go back again on Friday.

I went to Davis Office and was told they didn't know when they would be
helping anyone. Taking names they already had 50 people waiting.
Vacaville was working but when I asked for a number they gave me B065 and
they were on B016 so again I left. And about 100 people there


I am a DMV employee and our computers were completely down till about 11am we were not letting people in the office.Lack of maintenance due to budget problems

Thank you state legeslature for not passing a budget and The Governator for pissing off all the state employees. Thank you once again.

We got up early and went to the San Pedro DMV so my son could take his permit test - the line wrapped around the building at 8:45 a.m. and we were told my DMV employee that this was a "statewide" problem and that it would take "half a day at least, if not the whole day" to get back online. The actual building was closed. He said that we could wait but that he suggested we come back another day. The DMV should just admit there was a problem and try to fix it, not lie about it.

An absolutely untrue/misleading statement made Ms. Mendoza of the DMV. Van Nuys office was completely out of commission this morning regarding any sort of driver's license renewal/issue. They were indeed turning anyone applying for a license away and mentioned the computer glitch in question as being state-wide. I'd hardly call that a minor difficulty.

Just another feeble attempt at damage control from a state whose infrastructure is crumbling before our very eyes.

I waited in Santa Monica for 3 hours without getting into the building this morning. I had to leave before the systems were up. DMV employees were telling everyone the outage was a statewide problem.

As a side note, I downloaded the DMV iPhone app to see if they had updates but there was no mention of an outage. I'd rather they use the money to ensure the systems work rather than create useless iPhone apps....

i went to the motor vehicles office to renew my drivers license, it took 10 minutes. oh but i live in arizona!

It is very interesting. I went to Clairmont-San Diego and the computers were down and the line was all around the building. They let me in b/c I had an appointment but all I could do is sit and wait. Numerous employees told me it was statewide. I waited over an hour before I left with nothing completed.

That's a load of crap. I waited at the DMV for 2.5 hours to take a written driving test. They failed to tell me when they finally called my number that they couldn't process me at that time due to the computers being down, something they could've brought to my attention 2 hours prior. So I came back the next week, same problem, they told me to wait around and the systems would be up, I walked out. By the third week they had the decency to put a sign out the building by the entrance to let the customers know the systems were down as oppose to them waiting around. Its been almost a month.

Palm Springs, Ca

My Girlfriend and I went to the DMV on the 7th and 8th and the computer are still down. The first time we went they had a DMV employee letting people know about the problem as soon as they got inside, although there is always a line out the door.
And yesterday we found out as soon as we got in line because the security guard was kick an angry customer out (understandable). after leaving i thought about driving to another DMV but decided to call first. After listening to this extremely annoying looped music for 45 minutes they finally told me the problem was due to system problems with the computer that takes the pictures.
Before I could ask him if that problem was just my DMV or all of them he hung up.

If they are going to require you to have a license to drive they need to make them available.


They need to stop denying there is a problem, and fix it.

-Phillip Butterfield

Moreno Valley, CA

Still going on today. . . Santa Rosa DMV out all day.

And again today - from a little after 8:30 until 9:45, there was a statewide outage.

And they are down again today. They stamped my renewal form so I could come back to the appointment line but they said at 8:45am that it could be back on at 10am or could be as long as 2pm. Can't believe this has been going on for over a month.


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