L.A. Times' Friday delivery delayed by production problems

A "large number" of Los Angeles Times subscribers will receive their newspapers late Friday morning because of production problems at the plant where the newspaper is printed.

Carole Stein, the Times' director of customer service, said newspapers are now being delivered -- and will continue to be delivered into the early afternoon. It is not necessary for home delivery subscribers to call in to report problems in order to get a paper.

Because of the delays, the newspapers were not delivered to their distribution centers on time, Stein said.

She could not say how many subscribers did not receive their papers on time but she said most of the delays occurred in Los Angeles and Orange counties. Some readers in Long Beach, Lakewood and South Pasadena said they got papers; some in northeast L.A. and Echo Park, among other places, said they did not.

Stein said the production problems were unrelated to the Lakers' NBA championship win and the subsequent violence by some fans. However, extra newspapers were printed for street sales at convenience stores, newspaper racks and other sites, she said.

-- Amanda Covarrubias

Photo: Los Angeles Times Olympic printing plant. Credit: Los Angeles Times

Comments

[Grant]

People still subscribe to physical newspapers? SHOCKED and AWED.

[jack]

Your customer service lines are also inoperable this morning, and the one line that did work --- subscriptions -- and thus the only face of the LA Times, could neither provide information about the delay announced above nor would they take a name/number to ensure delivery. Rather, they said call back when the customer service line was working -- which of course we could not know -- and when I did finally get an open telephone line to customer service, the auto answer system did not work and no one was available to answer the phone.

Gee, combine a declining quality of the paper with lousy customer service, and what do you think current subscribers are going to do? LEAVE!

[Tornadoes28]

You mean people still buy physical papers? Why?

[C Fellows]

How about those of us who received a paper without the local/Extra section and Sports section? We are in Huntington Beach and a friend in Whittier had the same problem. It's 10:36 and still no complete paper!

[craig]

I want a credit for this day. I also want a refund for my 75 cents for I had to go the local newstand down the street.

[Carlos D. Chavez Jr.]

It's one thing to miss one's paper, that happens, BUT not being to reach customer service via the telephone, because there is NO connection is another. No ringing, no message, NO nothing! You would think the Times would at the very least leave a message at their customer service number OR at least have it in working order! Pretty sloppy Ms. Klein. And just why South Pasadena should receive their papers but NOT Highland Park which IS Los Angeles, is strange. Get it together people.

[Nancy Osso]

Perhaps you should stop closing down departments and facilities and laying off employees!