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95% of Friday Times editions delivered after production delays


About 95% of the Friday edition of The Times had been delivered by 9:45 a.m. as the newspaper dealt with printing problems that delayed distribution.

"Papers are now being delivered and will continue to be throughout the early afternoon. The Times is making every effort to ensure the problem is rectified, and it is not necessary for home-delivery customers to call in to report problems in order to get a paper," Times Publisher Eddy Hartenstein said in a statement.

Subscribers across the city reported delays in getting their morning paper, though some received the paper on time.

"The production problems were unrelated to the Lakers' NBA championship win and the subsequent violence by some fans," Hartenstein said in the statement. "We sincerely apologize for any inconvenience and frustration experienced."

Earlier on L.A. Now: L.A. Times' Friday delivery delayed by production problems


 
Comments () | Archives (2)

Your handling of subscriber calls re your delivery failure has been incredibly inept. My first call to your automated system yielded a cheerful "45 minutes" promise to deliver a paper. Two hours prompted me to recall you; the announcement that because it was now past 12 noon, no paper would be delivered today. It was actually 11:30 am when that announcement was delivered. A third call was made to a customer representative who could only explain that production problems created the trouble. She could not say whether the missing paper would be supplied tomorrow. Asked if it would be delivered this afternoon, as the Times website indicated, she said she was not authorized to say. I guess my "Heirloom Copy of Laker Championship" paper is of no interest to the Times. My subscription is no longer of interest to me.

I guess we are one of the 5%. It took over 2 hours to get through to Customer Support. We had received a paper but were missing the Sports and LATeXTRA sections. They assured us the paper would be delivered between noon and 3 pm. As of 10 pm no paper. The next day, our regular paper had the two missing sections included!!!! Amazingly poor communication, poor customer service and poor excuses. If this was a "production problem" how could they deliver a paper with 2 missing sections (and of the course the one section SPORTS was the one everyone wanted after the Lakers victory)? Mistakes were made but not by the LA Times?


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L.A. Now is the Los Angeles Times’ breaking news section for Southern California. It is produced by more than 80 reporters and editors in The Times’ Metro section, reporting from the paper’s downtown Los Angeles headquarters as well as bureaus in Costa Mesa, Long Beach, San Diego, San Francisco, Sacramento, Riverside, Ventura and West Los Angeles.
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