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Stranded China Eastern Airlines passengers finally depart for Shanghai

More than 70 China Eastern Airlines passengers stranded in Los Angeles since the weekend because of mechanical problems with their plane finally departed for Shanghai Tuesday night.

The Airbus A340 took off at 11 p.m. and is scheduled to land in China in about two hours, according to an airline spokesman. The plane was originally scheduled to take off at 1:30 p.m. Sunday but was grounded after problems with its landing gear were discovered.  

Many of the initial 282 Shanghai-bound passengers took direct flights to Beijing on Monday and Tuesday, while others canceled their trip.

After mechanical problems were discovered on the plane Sunday, passengers remained onboard for about four hours while crews tried to fix the landing gear. The passengers were eventually told to disembark.

Crews worked through the night to fix the plane. Passengers returned Monday, but the same problems arose when the plane began to taxi, according to officials with China Eastern Airlines in Los Angeles.

Some of the passengers on Monday staged a mini sit-in at the ticket counter after they were told to disembark for a second time. Airport police were called, but there were no arrests.

The stranded passengers were put up in a hotel and given meals by the airline, but there were complications in giving full refunds because many of the tickets were sold through agents who added their own markups, according to officials with the airline.

Passengers had the option of getting a refund on a one-way fare, buying their own tickets to China on another airline or waiting until the problem was resolved.

-- Ari B. Bloomekatz and Raja Abdulrahim

Comments () | Archives (2)

My friend was on this flight. He finially got a flight to Beijing about 2 am that morning on Tuesday June 2. He was not offered any food on the 2nd day they asked them to get off the plane. The officals for the airline in Los Angeles did not even speak with the Corp Office to see what to do. Because when my friend landed in Beijing he went to China Eastern ticket counter and asked if they could help hime get home quicker. They ask what was the problem and they were pissed off about the problem in Los Angeles. They got him on an earlier flight home and paid for the flight. The managers in LAX need to learn how to respond to people. The managers have not respect, are rude, and need to be fired. How would you like to be treated with this poor customer service when you fly? I hope the FAA checks into this problem because this airline did not follow U.S. policy. Now I must say that my friend should receive his money back for this trip or be offered by the airline to buy his plane ticket back to America on a different airline and be sitted in First Class all the way back.

To all my friends who love traveling, if you want to cut down your overall vacation cost in China, I would recommend booking your china flights from http://www.bamboobookings.com


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