Pee-wee Herman's promoters explain ticket confusion
Representatives of Paul Reubens have sought to mollify angry fans by offering an explanation for the confusion surrounding the ticket exchange and refund process for the actor's postponed stage comeback.
On Tuesday, Reubens announced that "The Pee-wee Herman Show" -- a re-imagined version of his '80s stage hit -- would be pushed back to January from its planned opening in November. The show is also moving to the Club Nokia in downtown L.A. from its original venue at the Music Box @ Fonda in Hollywood.
Fans have expressed disappointment over the postponement. And their disappointment has turned into frustration surrounding the complicated ticket exchange and refund process.
Promoters of the show said the new price structure for the Club Nokia engagement means that a simple exchange isn't possible for some ticket holders. For instance, those who purchased tickets for $38.50 at the Music Box will either have to downgrade to standing room or spend more money for a seat, according to promoters.
Tickets for Club Nokia range from $29.50 to $125. Club Nokia features a traditional seating arrangement, while the Music Box has cabaret-like table seating.
The engagement at Club Nokia will feature VIP seating for $125. The VIP package will include premium floor seating, access to the Club Nokia VIP Lounge and other benefits.
Promoters emphasized that Club Nokia has nearly twice as much seating as the Music Box and that current ticket holders have about a week's time to exchange tickets or get a refund before tickets go on sale to the general public.
Fans expressed frustration today that the number given out for Ticketmaster resulted in long wait times.
One upset fan told Culture Monster in an e-mail that he "spent over 3 hrs calling Ticketmaster yesterday on the number they emailed to ticket holders. NEVER got through."
Others had an easier time of it. "I was able to switch my tickets pretty painlessly," said Ben Zurawski, an art student in Chicago, in an e-mail. He added: "It's a pain that I've already purchased my plane ticket...and I'll be losing a few hundred bucks on that."
A spokeswoman for Reubens said that the actor intends to meet fans who were inconvenienced by the ticket-exchange process after the performance.
"I want to grovel to them in person," said the actor in a statement issued by the spokeswoman.
-- David Ng
Photo: Paul Reubens at a 2006 event in Burbank. Credit: Don Bartletti / Los Angeles Times