One year ago: Norman Brinker
"You have about 45 minutes to convince the customer to come again; that's your objective," Brinker told the Memphis Commercial Appeal newspaper in 1991.
Brinker, who died a year ago today at 78, was an innovative restaurateur whose chains included Chili's, Bennigan's and Steak & Ale.
Chief among Brinker's new concepts for eateries was the salad bar, which he popularized at Steak & Ale starting in the late 1960s.
You can find the obituary that ran June 10, 2009, here.
Photo: Norman Brinker at his Dallas home in 2004.
Credit: Associated Press